Support and troubleshooting
Get help
Contact contact@mailraft.com for setup, billing and product issues. Check https://status.mailraft.com for the currently reported service state. No guaranteed response time, uptime SLA or dedicated support channel is included unless expressly agreed.
Prepare a safe report
Include the affected feature, approximate time and time zone, browser or API client version, error code and minimal reproduction using synthetic data. Share an operation reference only through an agreed support channel. Redact recipients, message content, cookies, tokens and private provider payloads.
Delivery and access problems
For an empty inbox, verify company selection and approved mailbox provisioning; sign-in does not authorize Gmail access. For a blocked send, check activation, exact approval and suppression. An accepted operation is not proof of provider acceptance, delivery or inbox placement.
Security, abuse and privacy
Report suspected account compromise or abuse promptly to the team without including customer content or secrets. Revoke affected API access using available owner controls. For export, deletion or retention requests, contact the team for identity and scope verification; there is no promise of instant erasure across backups and upstream mailboxes.